The Real Girls Movement

Terms and Conditions

IMPORTANT: Please read this document carefully. It is a condition of your use of our services that you comply with these terms and conditions.  These terms and conditions apply to all goods or services supplied by The Real Girls Movement. They are to be read in addition to and will prevail over any additional terms and conditions specified for any individual purchase of Group Fitness and Personal Trainer sessions supplied by The Real Girls Movement. In so committing to The Real Girls Movement Group Fitness and Personal Training, I acknowledge, warrant and agree that:

1. Interpretation:

• RGM means The Real Girls Movement ABN 40 502 944 977 and its permitted successors and assigns.

• Agreement means this document as well as any schedule or annexure to this document.

• Representative means any of RGM’s directors, officers, contractors, sub contractors, servants, agents or other representatives.

2. Membership Policy:

• All members are to wear suitable attire and footwear, bring a towel, drink bottle and any other aids required by the member (e.g. asthma puffers, sunscreen etc) to each session.

• All members commit to attending the number of group sessions and / or personal training sessions associated with their membership.

• All members commit to a membership package where the member agrees to continue with the agreed package for a minimum of 8 weeks.  The member may upgrade to a higher membership package at any time term but may not downgrade a membership package until after the initial 8 week contract.  All downgrades must be in writing and with 7 days notice.

• All members that provide a minimum of 3 hours notice that they cannot attend a personal training session, are able to attend make up sessions to the equal number of missed sessions within 28 days of the missed session. Any missed groups sessions will be forfeited.

3. Terms of Payment:

• Payment is due weekly to RGM via RGM’s direct debit provider EZIDEBIT and the member has read and agreed with EZIDEBIT’s direct debit terms.

• Minimum term of the payments will be 8 weeks from the member’s first direct debit payment and not shorter.

• RGM may withhold or refuse delivery of its services to the member until such time that all payments are up to date.

• In the event of a failed Direct Debit payment, the member will incur a fee, which will be added to the next successful payment. This cost will vary depending on the charges imposed by the Direct Debit Company controlling the debit from the member’s account or credit card.

• After the initial 8 week contract, the membership remains an active RGM membership and the member will not need to join again, hence the payments will continue to be withdrawn ongoing until further notice.

4. Refund:

• Once the member has commenced their first session, the member is not entitled to a refund for any reason.

  • For any missed personal training sessions with a minimum of 3 hours notice that cannot made up within 28 days, future payments will be adjusted to the value of the missed sessions at the end of the month in favour of the member.
  • If less than 3 hours, or no notice is given and a personal training session is missed, the session will be forfeited.
  • If less than 3 hours, or no notice is given and a group session is missed, a fee of $1 will be charged.

5. Cancellations:

• A membership, once commenced, may not be cancelled within the first 8 weeks and payments will continue until further notice.

• Should the member decide not to continue with the membership after the 8 week contract, a cancellation notice must be in writing and with 7 days notice.  Email to

• A membership may be suspended within the 8 week contract period due to medical reasons once a doctor’s certificate has been provided outlining the member’s condition. After the 8 week contract, memberships may be suspended for a minimum of two weeks and a maximum of 6 weeks per year.  Request for suspension must be in writing and with 7 days notice.  Email to

6. RGM’s Rights: RGM may:

Cancel or reschedule a timetabled session for reasons including but not limited to: public holidays, staff illness, the week between Christmas and New Year.

• Reschedule an in person session with a live online session.

• Refuse member entry or continuation in a session if RGM’s Representatives have deemed (at their sole discretion) the member to be medically or physically unfit to participate. However, RGM is not able to provide advice concerning the member’s medical fitness to undertake exercise or activity and that is the member’s responsibility to seek medical advice in this regard.


7. Warning: Participation in RGM Group Sessions and Personal Training can be inherently dangerous. Accidents may happen which may result in personal injury. I have read and understood this warning and voluntarily accept and assume the inherent risks in participating in each relevant RGM session.

8. Fitness to Participate: I warrant that I am physically and medically sound to proceed with an RGM exercise program.

I will notify RGM in writing of any change to my fitness and ability to participate.

9. Medical Treatment: I consent and authorise RGM and its Representatives to administer or obtain medical assistance in the event of an accident or medical condition I may suffer whilst participating in the RGM sessions and agree to pay for any costs or expenses incurred by RGM in administering or obtaining such medical assistance.

10.Photographs and right to use: Photos may be taken and used by RGM without compensation to me. I understand such photos are and will remain the property of RGM for promotional purposes only.

I have read, understood, acknowledge and agree to the above declaration and acknowledge that during all such times whilst participating in a RGM exercise session both my property and my person shall be at my own risk and I will not hold RGM or its Personal Trainers liable for any personal injury or loss of property, whether caused by negligence by RGM, it’s servants or agents.
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The Real Girls Movements provides nutrition and fitness coaching for women.  We specialise in helping women over 40 navigate the life changes that peri-menopause and mid-life brings.

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